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RECALLS — MAKE · MODEL · YEAR

2019 Mercedes-Benz Sprinter 4500 recalls

68 safety recall campaigns have been filed for the 2019 Mercedes-Benz Sprinter 4500 with Transport Canada and the U.S. NHTSA. Here is what both agencies say.

Canadian recalls
30
U.S. recalls
38
Total campaigns
68

Transport Canada recalls

30
  • Structure#2023689

    142 units affected

    Issue: On certain vehicles, the rear frame may be missing reinforcements. As a result, the frame could become damaged and cause a change vehicle stability. This problem could also cause the mounting points for the third-row seats to fail in a crash. Safety Risk: A change in vehicle stability could cause a loss of control and increase the risk of a crash. Additionally, a seat that moves or separates in a crash could increase the risk of injury. Corrective Actions: Mercedes-Benz will notify owners by mail and advise you to take your vehicle to a dealership to inspect and, if necessary, repair the longitudinal frame members.

  • Lights And Instruments#2023167

    1,095 units affected

    Issue: On certain vehicles, a software problem could cause the instrument cluster not to work. As a result, you may not be able to see certain information about the vehicle, including the speedometer, fuel gauge, indicator lamps, and warning messages. In addition, the warning sounds may not work. Safety Risk: Warnings and malfunction tell-tale information that does not display could increase the risk of a crash. Corrective Actions: Mercedes-Benz will notify owners by mail and instruct you to take your vehicle to a dealership to update the instrument cluster software.

  • Electrical#2023080

    6,574 units affected

    Issue: In certain conditions, the connection between the between fuse and fuse mount for the blower motor could overheat. Safety Risk: A fuse and wiring that overheats could create the risk of a fire. Corrective Actions: Mercedes-Benz will notify owners by mail and instruct you to take your vehicle to a dealership to replace and relocate the blower motor fuse and its wiring. To reduce the safety risk, Mercedes-Benz recommends that you should only operate the blower in manual mode, and not use either the highest or lowest temperature settings until the recall repairs have been completed.

  • Powertrain#2022602

    18,058 units affected

    Issue: In certain conditions, the vehicle could roll-away after placing the transmission in the "P" (Park) position if the parking brake is not set. Note: You should always follow the parking procedure in the owner's manual, and set the parking brake each time that you park. Safety Risk: A parked vehicle that rolls away could create a risk of a crash or an injury. Corrective Actions: Mercedes-Benz will notify owners by mail and instruct you to take your vehicle to a dealership to update the software of various control units.

  • Visual System#2022214

    2,034 units affected

    Issue: On certain vehicles, a software problem could cause the rearview camera image not to appear on the central display. Canadian regulations require the rearview image to display when the transmission is shifted into reverse gear. Safety Risk: A rearview camera image that does not display could reduce a driver's ability to see behind the vehicle while backing up. This could increase the risk of a crash. Corrective Actions: Mercedes-Benz will notify owners by mail and instruct you to take your vehicle to a dealership to update the rearview camera software.

  • Powertrain#2021765

    5,883 units affected

    Issue: In certain conditions, the vehicle could roll-away after placing the transmission in the "P" (Park) position if the parking brake is not set. Note: You should always follow the parking procedure in the owner's manual, and set the parking brake each time that you park. Safety Risk: A parked vehicle that rolls away could create a risk of a crash or an injury. Corrective Actions: Mercedes-Benz will notify owners by mail. The corrective actions for this recall are under development. Once a recall repair is available, Mercedes-Benz will send you a second notice and advise you to take your vehicle to a dealer to update the electronic stability program (ESP) control unit.

  • Electrical#2021356

    62 units affected

    Issue: On certain vehicles equipped with front swivel-seats, the wiring harness under the seat may not be properly secured. As a result, the airbag wires could be damaged when the seat is moved. If this happens, the side airbag may not work properly in a crash. This problem could also cause the side airbag to deploy suddenly without a crash. Note: If the wiring to the side airbag is damaged, the SRS light will stay on in the instrument cluster. Safety Risk: An airbag that does not work properly could increase the risk of injury in a crash. Corrective Actions: Mercedes-Benz will notify owners by mail and instruct you to take your vehicle to a dealer to inspect the routing of the seat wiring harness. The dealer will add clips or cable ties to properly secure the wiring harness to the seat, if necessary.

  • Visual System#2021349

    2,515 units affected

    Issue: On certain vehicles, a software problem could cause the rearview camera image not to appear on the central display. Canadian regulations require the rearview image to display when the transmission is shifted into reverse gear. Safety Risk: A rearview camera image that does not display could reduce a driver's ability to see behind the vehicle while backing up. This could increase the risk of a crash. Corrective Actions: Mercedes-Benz will notify owners by mail and instruct you to take your vehicle to a dealer to update the software.

  • Lights And Instruments#2021221

    207 units affected

    Issue: On certain vehicles, the driver may not be able to dim the lights on the instrument panel to a low level. As a result, light from the instrument panel could cause glare while driving at night. Canadian regulations require that the instrument panel lights can be dimmed to a lower level. Safety Risk: Glare from bright instrument panel lights could reduce visibility and increase the risk of a crash. Corrective Actions: Mercedes-Benz will notify owners by mail and instruct you to take your vehicle to a dealer to update the vehicle software.

  • Steering#2021216

    5,614 units affected

    Issue: On certain vehicles, the power steering return hoses may detach at their connection points. If this happens, power steering fluid can leak. This would result in a loss of power steering assist and power steering fluid could leak onto the road. Note: This is an expansion of Mercedes-Benz Recall 4695079 (Transport Canada Recall No. 2020-517). Safety Risk: A loss of power steering assist may result in a sudden increase in steering effort, especially at low speeds. This could increase the risk of a crash. A power steering fluid leak could create a road hazard. Corrective Actions: Mercedes-Benz will notify owners by mail and instruct you to take your vehicle to a dealer to check the power steering return hose connections. Dealers will install a clamp at the connection point, if needed.

  • Brakes#2021149

    6,440 units affected

    Issue: On certain vehicles, the bolt that attaches the brake pedal may slip out of its mount on one side. If this happens, the brake lights may stay on. Safety Risk: Brake lights that stay on could cause other road users not to recognize when the vehicle is braking. This could increase the risk of a crash. Corrective Actions: Mercedes-Benz will notify owners by mail and instruct you to take your travel trailer to a dealer to install an additional retaining ring on the bearing bracket of the brake pedal.

  • Visual System#2021076

    4 units affected

    Issue: On a small number of vehicles, a software problem could cause a delay in the appearance of the rearview camera image. Canadian regulations require the rearview image to display within 2 seconds of shifting the transmission into reverse gear. Safety Risk: A rearview camera that is slow to turn on could reduce a driver's ability to see behind the vehicle while backing up. This could increase the risk of a crash. Corrective Actions: Mercedes-Benz will notify owners by mail and instruct you to take your vehicle to a dealer to update the vehicle software.

  • Brakes#2020641

    558 units affected

    Issue: On certain vehicles, the brake caliper may leak brake fluid into the electric parking brake over time. As a result, air could enter the hydraulic brake system. If this happens, the driver may experience a change in brake pedal feel and travel. This can cause reduced brake performance. Note: This recall only affects certain vehicles equipped with an electric parking brake. Safety Risk: Reduced brake performance could cause extended stopping distances and increase the risk of a crash. Corrective Actions: Mercedes-Benz will notify owners by mail. The corrective actions for this recall are under development.

  • Electrical#2020545

    5,496 units affected

    Issue: On certain vehicles, the wiring harness for the telematics control unit could get stuck between the brake light switch and the brake pedal. If this happens, the brake lights could remain on. Additionally, the vehicle could be started and could be shifted into gear without the need to press the brake pedal. It is also possible that if a driver exits the vehicle through the cargo compartment, the transmission may not shift to Park automatically. This could result in unintended vehicle movement. Safety Risk: A vehicle that moves unexpectedly could create the risk of a crash. Brake lights that do not work properly could result in road users being confused of the driver's intentions, and increase the risk of a crash. Corrective Actions: Mercedes-Benz will notify owners by mail and instruct you to take your vehicle to a dealer to install an additional cable tie on the wiring harness for the telematics control unit.

  • Steering#2020517

    4,102 units affected

    This recall was replaced by Transport Canada Recall No. 2021-216. Issue: On certain vehicles, the power steering return hoses may detach at their connection points. If this happens, power steering fluid can leak. This would result in a loss of power steering assist and power steering fluid could leak onto the road. Safety Risk: A loss of power steering assist may result in a sudden increase in steering effort, especially at low speeds. This could increase the risk of a crash. A power steering fluid leak could create a road hazard. Corrective Actions: Mercedes-Benz will notify owners by mail and instruct you to take your vehicle to a dealer to check the power steering return hose connections. Dealers will install a clamp at the connection point, if needed.

  • Fuel System#2020465

    388 units affected

    Issue: On certain vehicles, the clamps that connect the fuel hose to the solid fuel line may not have been properly installed. As a result, the connection may loosen over time and could leak fuel. If the hose detaches completely, fuel will spill and the engine may stall. Safety Risk: A fuel leak can create the risk of a fire. A sudden loss of engine power could increase the risk of a crash. Corrective Actions: Mercedes-Benz will notify owners by mail and instruct you to take your vehicle to a dealer to inspect the fuel hose and its clamp connections. The dealer will tighten or replace the components, if required.

  • Suspension#2020349

    5 units affected

    Issue: Certain vans were built without specific parts to improve handling and stability. Without these parts, the vans may not meet the vehicle stability requirements of Canadian regulations. Safety Risk: Poor vehicle handling and stability could increase the risk of a crash. Corrective Actions: Mercedes-Benz will notify owners by mail and instruct you to take your van to a dealer to replace the stabilizer bar on the front axle, and replace the shock absorbers and install a stabilizer bar on the rear axle.

  • Airbag#2020248

    878 units affected

    Issue: On certain vehicles equipped with front swivel-seats, the wiring harness under the seat may not be properly secured. As a result, the wiring harness could be damaged when the seat is moved. If this happens, the side airbag may not work properly in a crash. It could also cause the side airbag to deploy suddenly without a crash. Note: If the wiring to the side airbag is damaged, the SRS light will stay on in the instrument cluster. Safety Risk: An airbag that does not work properly could increase the risk of injury in a crash. Corrective Actions: Mercedes-Benz will notify owners by mail and instruct you to take your vehicle to a dealer to inspect the routing of the seat wiring harness. The dealer will add clips or cable ties to properly secure the wiring harness to the seat, if necessary.

  • Other#2020135

    6,579 units affected

    Issue: Certain vehicles were delivered with an operator's manual that has incorrect information about the automatic parking function (Auto-P). Specifically, the transmission does not automatically shift to Park when the driver unbuckles their seat belt or leaves their seat while the vehicle is stationary or moving at very low speed. If the driver relies on the Auto-P feature in these situations, the vehicle could keep moving or roll away. Safety Risk: Sudden and unexpected movement of the vehicle could create a risk of injury or a crash. Corrective Actions: Mercedes-Benz will provide owners with a booklet that properly describes the Auto-P function.

  • Brakes#2020134

    6,346 units affected

    Issue: On certain vehicles, the front brake hoses may contact the fender liners. This could cause damage to the hoses that can result in a brake fluid leak. If this happens, brake performance could be reduced. Note: A brake fluid leak can cause the low brake fluid warning to turn on. Safety Risk: Reduced brake performance can cause extended stopping distances and increase the risk of a crash. Corrective Actions: Mercedes-Benz will notify owners by mail and instruct you to take your vehicle to a dealer to inspect the front brake hoses. If the hoses are damaged, they will be replaced. Additionally, the front fenders liners will be cut to prevent future damage.

  • Structure#2020077

    3 units affected

    Issue: On certain vehicles, the roof may be missing welds where the roof bows attach to the B-pillar. This could affect the crash protection of the vehicle. Safety Risk: A vehicle with an improperly welded roof could create an increased risk of injury in a crash. Corrective Actions: Mercedes-Benz will notify owners by mail and instruct you to take your vehicle to a dealer to weld the missing seams.

  • Steering#2020076

    367 units affected

    Issue: On certain vehicles, the screws that attach the intermediate bearing for the steering shaft may not be properly tightened. Over time, the screws may loosen and cause a rattling noise or a change in steering feel. If a driver continues to operate the vehicle, the screws could detach completely and cause a loss of steering control. Safety Risk: A loss of steering could create the risk of a crash. Corrective Actions: Mercedes-Benz will notify owners by mail and instruct you to take your vehicle to a dealer to replace the screws on the steering spindle intermediate bearing.

  • Engine#2020059

    48 units affected

    Issue: On certain vehicles, the connection between the turbocharger and the diesel particulate filter could leak. This could cause hot exhaust to leak into the engine compartment. As a result, nearby parts (like the oil separator) could be damaged. Safety Risk: An exhaust leak in the engine compartment could damage other parts and create the risk of a fire. Corrective Actions: Mercedes-Benz will notify owners by mail and instruct you to take your vehicle to a dealer to replace the flange seals between the turbocharger and diesel particulate filter.

  • Engine#2020058

    9 units affected

    Issue: On certain vehicles, the exhaust gas recirculation (EGR) pipe may not be completely sealed. This could cause hot exhaust gas to leak into the engine compartment. As a result, nearby components (like the oil separator) could be damaged. Safety Risk: An exhaust leak in the engine compartment could damage components and create the risk of a fire. Corrective Actions: Mercedes-Benz will notify owners by mail and instruct you to take your vehicle to a dealer to inspect and repair the screw connections and flange seals on the EGR pipe.

  • Fuel System#2019563

    82 units affected

    Issue: On certain diesel-powered vehicles, the fuel pump may not have been properly installed in the fuel tank. As a result, a fuel leak could occur. Safety Risk: A diesel fuel leak on the roadway could create a hazard for other road users by making the road slippery. Corrective Actions: Mercedes-Benz will notify owners by mail and instruct them to take their vehicle to a dealer to inspect the lock on the fuel pump mount. If necessary, it will be locked correctly.

  • Structure#2019467

    1,464 units affected

    Issue: On certain vans, the upper hood latch may not be properly installed. Under some driving conditions, this could allow the hood to open suddenly while driving. Safety Risk: If the hood opens while driving, it could suddenly block a driver's view. This could increase the risk of a crash. Corrective Actions: Mercedes-Benz will notify owners by mail and instruct them to take their van to a dealer to inspect, and if necessary, tighten the mounting screws for the upper hood latch. Any missing screws will be replaced.

  • Lights And Instruments#2019414

    1,672 units affected

    Issue: On certain vehicles, if the light switch is turned quickly, the tail lights may dim or turn off completely. Safety Risk: Tail lights that are dimmed or not working could make the vehicle less visible to other drivers and increase the risk of a crash. Corrective Actions: The company will notify owners by mail and instruct them to take their vehicle to a dealer to update the body controller software.

  • Visual System#2019333

    54 units affected

    Issue: Certain vans were built with the wrong type of glass in one or both of the rear-side windows. Tempered glass was used in place of laminated glass. As a result, the vehicles may not meet the ejection mitigation requirements of the Canadian regulations. Safety Risk: Vans built with incorrect side window glass could create a risk of ejection and injury in a rollover or side-impact crash. Corrective Actions: The company will notify owners by mail and instruct them to take their van to a dealer to replace the tempered window glass with laminated glass.

  • Lights And Instruments#2019189

    205 units affected

    Issue: A software problem could make it impossible to turn off the high-beam headlights using the switch lever. This problem only affects certain vans with the high-beam assist option. Note: If this happens, the high-beams can be turned off by turning the headlight switch from the "automatic headlights" position to the "manual headlights" position, or by re-starting the van. Safety Risk: High-beam lights that stay on could cause glare and reduce visibility for oncoming traffic. This could increase the risk of a crash. Corrective Actions: Mercedes-Benz will notify owners by mail and instruct you to take your van to a dealer to update the body controller software.

  • Lights And Instruments#2019181

    7 units affected

    Issue: The headlight range adjustment sensor on certain vans equipped with LED high performance headlights may not have been installed or not have been calibrated correctly. This could cause the automatic headlights not to adjust properly. Safety Risk: Headlights that are not properly adjusted may not light the road well and could cause glare for oncoming drivers. Either of these situations could increase the risk of a crash. Corrective Actions: Mercedes-Benz will notify owners by mail and instruct them to take their van to a dealer inspect and repair the automatic headlight sensor as necessary.

Canadian data updated August 24, 2026

U.S. NHTSA recalls

38
  • ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL#24V930000

    Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2022 Mercedes-Benz Sprinter vehicles. The instrument cluster illumination may not be adjustable and appear too bright in certain lighting conditions. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 101, "Controls and Displays."

    Risk: A display that is too bright can make it difficult for the driver to see critical safety information, increasing the risk of a crash.

    Remedy: Dealers will update the instrument cluster software, free of charge. Owner notification letters were mailed January 31, 2025. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3BELKOM.

  • STRUCTURE:CRITICAL FASTENERS#23V875000

    Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2021 Mercedes-Benz Sprinter and Freightliner Sprinter vehicles. The longitudinal frame members may be missing reinforcement fasteners, reducing vehicle stability and decreasing the structural integrity of the third-row seats.

    Risk: Reduced stability increases the risk of a crash. Additionally, the third-row seat mountings can fail, increasing the risk of injury during a crash.

    Remedy: Dealers will inspect and repair the frame members as necessary, free of charge. Owner notification letters were mailed March 4, 2024. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3ROHRAH.

  • STRUCTURE:CRITICAL FASTENERS#23V876000

    Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2023 Mercedes-Benz Sprinter and 2019-2021 Freightliner Sprinter vehicles. The partition wall may be missing bolts, allowing the wall to detach during a crash.

    Risk: A detached partition wall can increase the risk of injury.

    Remedy: Dealers will inspect and secure the partition wall as necessary, free of charge. Owner notification letters are expected to be mailed February 16, 2024. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3TREWAN.

  • ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL#23V204000

    Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2022 Mercedes-Benz Sprinter and 2019-2021 Freightliner Sprinter vehicles. The instrument cluster may fail to display any information when the vehicle is started.

    Risk: A blank instrument panel will not show critical information, such as vehicle speed, fuel gauge, warning messages, and warning lights, increasing the risk of a crash.

    Remedy: Dealers will update the instrument cluster software on the affected vehicles, free of charge. Owner notification letters were mailed May 5, 2023. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3KOMBAUS.

  • POWER TRAIN:AUTOMATIC TRANSMISSION:INTERNAL:PARK PAWL#22V796000

    Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2022 Mercedes-Benz Sprinter and Freightliner Sprinter vehicles equipped with a manual parking brake and 7-speed automatic transmission. The guide bushing on the parking pawl may fatigue, which can cause the parking pawl not to engage and result in vehicle rollaway.

    Risk: Vehicle rollaway increases the risk of a crash.

    Remedy: Dealers will update the software of the electronic stability, transmission control, direct select module, and electronic ignition switch control units, free of charge. Owner notification letters were mailed February 10, 2023. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's numbers for this recall are 22V2790611, 22V2790612, and 22V2790613.

  • ELECTRICAL SYSTEM:SOFTWARE#22V360000

    Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2021 Freightliner Sprinter, Mercedes-Benz Metris, and Mercedes-Benz Sprinter vehicles. An error in the communication module's SIM card software can cause a mobile network connection failure, disabling the emergency call (eCall) system.

    Risk: A disabled eCall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.

    Remedy: The communication module software will be updated through an Over-the-Air (OTA) update, or by a dealer, free of charge. Owner notification letters were mailed October 13, 2022. Owners may contact DVUSA at 1-877-762-8267. DVUSA's number for this recall is VS2SIMKOM/VS3SIMKOM.

  • BACK OVER PREVENTION:DISPLAY FUNCTION#22V281000

    Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2021 Freightliner Sprinter and Mercedes-Benz Sprinter vehicles. The rearview camera may not display the rearview image due to a software error. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."

    Risk: An inoperable rearview camera display reduces the driver's rear view, increasing the risk of a crash.

    Remedy: Dealers will update the rearview camera software, free of charge. Owner notification letters were mailed July 20, 2022. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3KOMRUE.

  • ELECTRICAL SYSTEM:SOFTWARE#21V972000

    Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2020 Mercedes-Benz Sprinter and Freightliner Sprinter vehicles. A software error in the park lock system may allow the vehicle to move after the gear selector has been placed in the Park 'P' position without the parking brake applied.

    Risk: Unintentional vehicle movement can increase the risk of a crash.

    Remedy: Dealers will update the electronic stability program control unit software, free of charge. Owner notification letters were mailed February 11, 2022. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3PA27 ERI/ERO.

  • ELECTRICAL SYSTEM:SOFTWARE#21V411000

    Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2021 Mercedes-Benz Sprinter and Freightliner Sprinter vehicles. The MBUX multimedia system software may cause the display to remain black, or reboot after startup. This could result in the rearview camera image not displaying properly. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility."

    Risk: A backup camera that displays a blank image reduces the driver's rear view, increasing the risk of a crash or injury.

    Remedy: The multimedia system software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. DVUSA issued owners an interim notification on July 23, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3UXPOBOX.

  • ELECTRICAL SYSTEM#21V410000

    Daimler Vans USA, LLC (DVUSA) is recalling 2019-2021 Mercedes Benz Sprinter and Freightliner Sprinter vehicles equipped with swivel seats. The wiring harnesses for the front seats may have been routed incorrectly and could become jammed and damaged in the swivel seat frames.

    Risk: Damage to the wiring harness can prevent the side air bag within the seat to deploy inadvertently or not deploy as designed, increasing the risk of injury.

    Remedy: Dealers will attach the mounting clip to the correct position, free of charge. Owner notification letters were mailed on August 11, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3DREHSEL.

  • STEERING:HYDRAULIC POWER ASSIST:HOSE, PIPING, AND CONNECTIONS#21V241000

    Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2020 Mercedes Benz Sprinter and Freightliner Sprinter vehicles. The hydraulic power steering return line hoses may detach and cause hydraulic fluid to leak.

    Risk: A hydraulic fluid leak may cause a sudden loss of power steering assist, increasing the risk of a crash.

    Remedy: DVUSA will notify owners, and dealers will install a screw-type clamp, free of charge. Owner notification letters were mailed on May 28, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is NV3LETULPX.

  • ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL#21V235000

    Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2020 Mercedes Benz Sprinter and Freightliner Sprinter vehicles. The multifunctional display in the instrument cluster may not be adjustable and appear too bright in certain lighting conditions. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 101, "Control and Displays."

    Risk: A display that is too bright can hinder the driver's vision, increasing the risk of a crash.

    Remedy: DVUSA will notify owners, and dealers will update the instrument cluster software, free of charge. Owner notification letters were mailed on May 28, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3DISPKI.

  • LATCHES/LOCKS/LINKAGES:DOORS:LOCK#21V153000

    Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2020 Mercedes Benz Sprinter vehicles equipped with an optional electric sliding door. The auxiliary lock on the sliding door may be the incorrect type for an electric sliding door. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 226, "Ejection Mitigation."

    Risk: In the event of a crash, the sliding door could dislocate more than intended, and increase the risk of injury to vehicle occupants.

    Remedy: DVUSA will notify owners, and dealers will convert the sliding door from electric to manual function, free of charge. Owner notification letters were mailed January 20, 2023. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3SCHIEBT.

  • SERVICE BRAKES, HYDRAULIC:PEDALS AND LINKAGES#21V152000

    Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2020 Mercedes-Benz Sprinter and Freightliner Sprinter vehicles. The retaining washer and bolt that connect the brake pedal to the bearing block, may come loose and detach. This could cause the brake lights to stay illuminated, even when the brake pedal is not pressed.

    Risk: Malfunctioning brake lights can fail to alert other motorists of the driver's intention, increasing the risk of a crash.

    Remedy: DVUSA will notify owners and dealers will secure a bearing bracket to brake pedal by retrofitting an additional retaining ring (with PNR A 907 994 01 00) at the bearing bracket of brake pedal, free of charge. DVUSA issued owners an interim notification on May 3, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3BREBOL.

  • BACK OVER PREVENTION: SENSING SYSTEM: CAMERA#21V077000

    Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2020 Mercedes Benz Sprinter and Freightliner Sprinter vehicles equipped with the multimedia system "Connect 5" and a rearview camera. The rearview image may not display within 2 seconds from the start of the backing event. In addition, the rearview image may be obscured or covered by the visual display of the Emergency Call (eCall) pop-up window if the eCall system is activated while the reverse gear is engaged. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility."

    Risk: A delayed or obstructed rearview camera display can reduce the driver's view of what is behind the vehicle, increasing the risk of a crash.

    Remedy: DVUSA will notify owners, and dealers will perform a software update on the vehicles, free of charge. The recall began March 5, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3RUECON.

  • ELECTRICAL SYSTEM:SOFTWARE#21V055000

    Daimler Vans USA, LLC (DVUSA) is recalling certain 2016-2020 Mercedes-Benz Metris and 2019-2020 Mercedes-Benz Sprinter vehicles. The software design of the communication module may fail to communicate the correct vehicle location for the emergency call system (eCall) in the event of a crash.

    Risk: Failure of the eCall system may result in emergency responders being dispatched to the wrong location, increasing the risk of injury following a crash.

    Remedy: DVUSA will notify owners, and dealers will update the software communication module for the automatic emergency call system, free of charge. The recall began on May 5, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VSXHERMPOS.

  • SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:CALIPER#20V802000

    Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2020 Mercedes-Benz Sprinter and Freightliner Sprinter vehicles equipped with electric parking brakes. The rear brake calipers may leak brake fluid into the housing of the electric parking brake connected to the rear axle service brake system, allowing air to enter the hydraulic brake system.

    Risk: Air in the brake system can result in extended brake pedal travel, increasing the risk of a crash.

    Remedy: DVUSA will replace the rear brake calipers, free of charge. Owners notification letters were mailed on January 4, 2022. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3BREPB.

  • EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL#20V756000

    Daimler Vans USA, LLC (DVUSA) is recalling certain 2019 Mercedes Benz Sprinter vehicles. These vehicles may have been delivered with a version of the printed and digital operator's manual that may be inaccurate and/or incomplete.

    Risk: If the operator relies on the provided owner's manual, the information about vehicle functions and other safety relevant information may be inaccurate and/or incomplete, which could lead to improper operation of the vehicle and potentially increase the risk of a crash or injury.

    Remedy: DVUSA will notify owners, and dealers will replace the printed version of the operator's manual with the latest version and update the software of the digital version, free of charge. DVUSA distributed owners an interim notification on January 22, 2021. The recall began March 17, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3PRIDIBA.

  • STEERING:HYDRAULIC POWER ASSIST:HOSE, PIPING, AND CONNECTIONS#20V663000

    Daimler Vans USA, LLC (DVUSA) is recalling certain 2015-2020 Mercedes Benz Sprinter and Freightliner Sprinter vehicles. The hydraulic power steering return line hoses may detach at their connection points under certain operating conditions, causing hydraulic fluid to leak.

    Risk: The sudden loss of power steering assist and hydraulic steering fluid leaking onto the roadway may increase the risk of a crash.

    Remedy: DVUSA will notify owners, and dealers will check the return line connections of the power steering system, correcting it as needed, free of charge. The recall began December 23, 2020. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this campaign is NV3LETULPE.

  • FUEL SYSTEM, GASOLINE:DELIVERY:HOSES, LINES/PIPING, AND FITTINGS#20V595000

    Daimler Vans USA, LLC (DVUSA) is recalling 2019-2020 Mercedes Benz and Freightliner Sprinters. The fuel line clamps may loosen and result in a fuel leak.

    Risk: A fuel leak can increase the risk of a fire.

    Remedy: DVUSA will notify owners, and dealers will check the fuel hose clamp connections and tighten or replace the components as needed, free of charge. DVUSA issued owners an interim notification on November 9, 2020. The recall began January 19, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3SCHELLE.

  • EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL#20V180000

    Daimler Vans USA, LLC (DVUSA) is recalling certain 2019 Freightliner Sprinter and Mercedes-Benz Sprinter vehicles. The Operator's Manual may not contain the correct information about how the automatic parking function ("Auto-P") operates.

    Risk: If the driver relies on the Auto-P function as described in the Operator's Manual, vehicle rollaway or movement may occur, increasing the risk of a crash.

    Remedy: DVUSA will notify owners, and Mercedes-Benz or Freightliner Sprinter dealers will provide the correct description of the Auto-P function for the Operator's Manual, free of charge. The recall began May 18, 2020. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3BAUTOP.

  • SERVICE BRAKES, AIR:SUPPLY:HOSES, LINES/PIPING, AND FITTINGS#20V181000

    Daimler Vans USA, LLC (DVUSA) is recalling certain 2019 Freightliner Sprinter and Mercedes-Benz Sprinter vehicles. The rear part of the fender liner on the front axle may contact and chafe the brake hose, possibly resulting in a loss of brake fluid.

    Risk: Loss of brake fluid can extend the distance needed to stop the vehicle, increasing the risk of a crash.

    Remedy: DVUSA will notify owners, and Mercedes-Benz or Freightliner Sprinter dealers will inspect and replace the brake hoses, as necessary. Additionally, the fender liners will be modified. All services will be performed free of charge. The recall began May 8, 2020. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3BRADVER.

  • EQUIPMENT:OTHER:LABELS#20V156000

    Daimler Vans USA, LLC (DVUSA) is recalling certain 2018-2019 Mercedes-Benz Sprinter and Freightliner Sprinter vehicles. The spare tire label indicating the maximum speed may have not been affixed to the spare tire.

    Risk: Without the label, an operator may be unaware of the maximum speed limit of the spare tire and operate the vehicle at a excessive speed, increasing the risk of tire failure and a crash.

    Remedy: DVUSA will notify owners, and Mercedes-Benz or Freightliner Sprinter dealers will attach the speed limitation label on the spare wheel, free of charge. The recall began May 15, 2020. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3BEGREPP.

  • EQUIPMENT:OTHER:LABELS#20V155000

    Daimler Vans USA, LLC (DVUSA) is recalling certain 2018-2019 Mercedes-Benz Sprinter and Freightliner Sprinter vehicles. The spare tire label may indicate the maximum speed at 55 kilometers per hour (kph) rather than as 34 miles per hour (mph).

    Risk: With only the metric speed listed on the spare tire label, the driver could misinterpret the kph as mph and operate the vehicle with the spare tire installed at higher speeds than the tire can withstand, increasing the risk of a crash.

    Remedy: DVUSA will notify owners, and Mercedes-Benz or Freightliner Sprinter dealers will replace it with the label with the correct maximum speed information indicated in miles per hour, free of charge. The recall began May 15, 2020. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3BEGRESS.

  • TIRES#20V157000

    Daimler Vans USA, LLC (DVUSA) is recalling certain 2019 Mercedes-Benz Sprinter and Freightliner Sprinter vehicles equipped with winter tires. The tires may not have been correctly installed, possibly resulting in reduced traction in wet or snowy conditions.

    Risk: A reduction in traction may result in a loss of vehicle control, increasing the risk of a crash.

    Remedy: DVUSA will notify owners, and Mercedes-Benz or Freightliner Sprinter dealers will inspect the running direction of the tires, correcting them as necessary. If the thread wear is uneven, the tires will be replaced. All services will be performed free of charge. The recall began May 15, 2020. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3LAUFRI.

  • STEERING#20V109000

    Daimler Vans USA, LLC (DVUSA) is recalling certain 2019 Mercedes-Benz Sprinter and Freightliner Sprinter vehicles. The screws that secure the intermediate bearing of the steering spindle may not have been properly tightened, potentially causing the screws to loosen and detach.

    Risk: If the screws detach, the driver may have difficulty steering the vehicle, increasing the risk of a crash.

    Remedy: DVUSA will notify owners, and dealers will replace and properly tighten the steering spindle intermediate bearing screws, free of charge. The recall began April 13, 2020. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3SCHLENK.

  • STEERING:COLUMN#20V110000

    Daimler Vans USA, LLC (DVUSA) is recalling certain 2019 Mercedes-Benz Sprinter and Freightliner Sprinter vehicles. The steering column casing cover may have not been installed, allowing the steering column area to be exposed.

    Risk: If small vehicle components, such as nuts and screws, enter the steering column area, the steering operation can be affected, increasing the risk of a crash.

    Remedy: DVUSA will notify owners, and Mercedes-Benz or Freightliner Sprinter dealers will replace the steering column with one that has a cover, free of charge. The recall is expected to begin April 10, 2020. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3VERKLE.

  • ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:GAS RECIRCULATION VALVE (EGR VALVE)#20V078000

    Daimler Vans USA, LLC (DVUSA) is recalling certain 2019 Mercedes Benz Sprinter and Freightliner Sprinter vehicles. The connecting screws on the exhaust gas recirculation (EGR) pipe may not have been correctly tightened.

    Risk: If the connecting screws are not properly tightened, hot exhaust gases may leak from the EGR pipe, increasing the risk of a fire.

    Remedy: DVUSA will notify owners, and Mercedes-Benz or Freightliner Sprinter dealers will renew the screw connection and the flange seals on the exhaust gas recirculation pipe, free of charge. DVUSA issued owners an interim notification on April 6, 2020. The recall began May 4, 2020. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3AGROHR.

  • ENGINE AND ENGINE COOLING:EXHAUST SYSTEM#20V079000

    Daimler Vans USA, LLC (DVUSA) is recalling certain 2019 Mercedes Benz Sprinter and Freightliner Sprinter vehicles. The flange connection between the exhaust gas turbocharger and the exit to the diesel particulate filter may not be attached properly, potentially causing an exhaust gas leak.

    Risk: An exhaust gas leak in the engine compartment increases the risk of a fire.

    Remedy: DVUSA will notify owners, and Mercedes-Benz or Freightliner Sprinter dealers will replace the flange seals and properly tighten the connection, free of charge. The recall began April 10, 2020. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3FLABIND.

  • EQUIPMENT#19V908000

    Daimler Vans USA, LLC (DVUSA) is recalling certain 2019 Mercedes-Benz Sprinter and Freightliner Sprinter vehicles. The lashing rails on the side walls may not have been properly installed, possibly resulting in the lashing rails detaching.

    Risk: If the lashing rails disconnect, the cargo could become unsecured, increasing the risk of a crash.

    Remedy: DVUSA will notify owners, and dealers will correctly affix the lashing rails to the side walls, free of charge. DVUSA issued owners an interim notification on February 7, 2020. The recall began April 15, 2020. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3ZUSCHI.

  • FUEL SYSTEM, DIESEL#19V798000

    Daimler Vans USA, LLC (DVUSA) is recalling certain 2019 Mercedes-Benz and Freightliner Sprinter vehicles equipped with diesel fuel systems. The bayonet lock between the fuel pump and the fuel tank may not have been closed and locked during manufacturing. As a result, a leak between the fuel pump and the fuel tank could occur. In addition, a gas station fuel pump may not automatically stop once the tank fill level is reached, potentially causing the fuel to overflow.

    Risk: A diesel fuel leak can create slippery road conditions, increasing the risk of a crash.

    Remedy: DVUSA will notify owners, and dealers will inspect the bayonet lock on the fuel pump, locking it as necessary, free of charge. The recall began January 3, 2020. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3KRAFMOD.

  • SEATS#19V800000

    Daimler Vans USA, LLC (DVUSA) is recalling certain 2019 Mercedes-Benz Sprinter and Freightliner vehicles. A seam on the height adjuster for the front seats may have been insufficiently welded.

    Risk: In the event of a crash, the weld seam may break and cause the seat cushion to shift forward, increasing the risk of injury.

    Remedy: DVUSA will notify owners, and dealers will replace the tilt adjuster for the front seats, free of charge. DVUSA issued owners an interim notification on December 19, 2019. The recall began March 9, 2020. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3SITZVER.

  • STRUCTURE:BODY:DOOR#19V716000

    Daimler Vans USA, LLC (DVUSA) is recalling certain 2019 Mercedes-Benz and Freightliner Sprinter vehicles. In the affected vehicles, the abutting wedge, a component attached to the door jamb to make opening the door easier after a severe frontal impact, may have been installed incorrectly.

    Risk: If a vehicle that has an incorrectly installed abutting wedge is involved in a severe frontal accident, a greater force may be necessary to open the doors, increasing the risk of injury.

    Remedy: DVUSA will notify owners, and dealers will inspect the installation of the abutting wedge on the driver and front passenger side, correcting it, as necessary, free of charge. DVUSA issued owners an interim notification on November 22, 2019. The recall began February 10, 2020. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3KEIL.

  • UNKNOWN OR OTHER#19V693000

    Daimler Vans USA, LLC (DVUSA) is recalling certain 2018-2019 Sprinter and Metris vehicles. The vehicles left the reassembly plant without the final quality inspection of safety-relevant parts or bolt connections, resulting in possible unknown safety risks.

    Risk: Failure to identify loose safety related parts can increase the risk of crash and injury.

    Remedy: DVUSA will notify owners, and vehicles will be returned to the reassembly plant for comprehensive inspection and, if necessary, corrective action, free of charge. The recall began November 15, 2019. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VSX566ZP25.

  • AIR BAGS: AIR BAG/RESTRAINT CONTROL MODULE#19V695000

    Daimler Vans USA, LLC (DVUSA) is recalling certain 2018-2019 Mercedes-Benz and Freightliner Sprinter vehicles. The airbag systems may not have been activated after vehicle production. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 208, "Occupant Crash Protection."

    Risk: An inactive airbag system can increase the risk of injury in the event of a crash.

    Remedy: DVUSA will notify owners, and dealers will inspect the vehicles to determine if the airbag systems have been activated, correcting them as necessary, free of charge. DVUSA issued owners an interim notification on November 22, 2019. The recall began February 10, 2020. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3AIRIGEL.

  • LATCHES/LOCKS/LINKAGES:HOOD:LATCH#19V665000

    Daimler Vans USA, LLC (DVUSA) is recalling certain 2018-2019 Mercedes-Benz and Freightliner Sprinter vehicles. The screw connection on the upper hood catch may have been improperly tightened. As a result, factors such as the vehicle's speed, wind resistance and road conditions may cause the hood to open while the vehicle is being driven.

    Risk: A hood that opens while driving can reduce the driver's visibility, increasing the risk of a crash.

    Remedy: DVUSA will notify owners, and dealers will inspect the screw connection, tightening it as necessary, free of charge. The recall began November 1, 2019. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3HAUBOSS.

  • EXTERIOR LIGHTING:TAIL LIGHTS:SWITCH#19V591000

    Daimler Vans USA, LLC. (MBUSA) is recalling certain 2019 Mercedes-Benz and Freightliner Sprinter 1500, 2500, 3500, and 4500 vehicles. If the manual turn-switch that activates the vehicle lights is turned quickly from one lighting position to another, the brightness of the taillights can be significantly reduced or could switch off completely.

    Risk: Reduced taillight visibility increases the risk of a crash.

    Remedy: MBUSA will notify owners, and Mercedes-Benz or Freightliner Sprinter dealers will update the body control unit software, free of charge. The recall began September 30, 2019. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is VS3HELI.

  • VISIBILITY:GLASS, SIDE/REAR#19V507000

    Daimler Vans USA, LLC (DVUSA) is recalling certain 2018-2019 Mercedes-Benz and Freightliner Sprinter 1500, 2500, 3500 and 4500 vehicles. The rear side windows may be single-pane safety glass instead of laminated safety glass.

    Risk: In the event of a side impact crash or vehicle rollover, the fitted side windows may not adequately protect the rear occupants from being ejected, increasing their risk of injury.

    Remedy: DVUSA will notify owners, and Mercedes-Benz or Freightliner dealers will replace the single-pane safety glass with laminated safety glass., free of charge. DVUSA issued owners an interim notification on August 16, 2019. The recall began January 21, 2020. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3VERGLAS.

Does this recall apply to my vehicle?

Matched by make, model, and model year. Many recalls affect only specific VIN ranges — confirm with your dealer using your full VIN.

What to do

Recall repairs are free at a franchised dealer in both countries. To confirm a recall applies to your specific vehicle, or to book the work, contact your manufacturer or dealer with your full VIN, or use the official channel:

Check a 2019 Mercedes-Benz Sprinter 4500 VIN

A VIN decode confirms your vehicle's exact model year, trim and assembly plant, then runs this same recall check against it.

Data sources and coverage limits →