2019 Jayco Melbourne Prestige recalls

• Powertrain#2023065February 15, 2023

  168 units affected

  Issue: In certain conditions, the motorhome could roll-away after placing the transmission in the "P" (Park) position if the parking brake is not set. Note: You should always follow the parking procedure in the owner's manual, and set the parking brake each time that you park. Safety Risk: A parked vehicle that rolls away could create a risk of a crash or an injury. Corrective Actions: Jayco will notify owners by mail and instruct you to take your motorhome to a Mercedes-Benz dealership to update the software of various control units.

• Brakes#2020303July 2, 2020

  194 units affected

  Issue: On certain motorhomes, the front brake hoses may contact the fender liners. This could cause damage to the hoses that can result in a brake fluid leak. If this happens, brake performance could be reduced. Note: A brake fluid leak can cause the low brake fluid warning to turn on. Safety Risk: Reduced brake performance can cause extended stopping distances and increase the risk of a crash. Corrective Actions: Mercedes-Benz will notify owners by mail and instruct you to take your vehicle to a dealer to inspect the front brake hoses. If the hoses are damaged, they will be replaced. Additionally, the front fenders liners will be cut to prevent future damage.

• Label#2020250June 5, 2020

  194 units affected

  Issue: Certain vehicles were delivered with an operator’s manual that has incorrect information about the automatic parking function (Auto-P). Specifically, the transmission does not automatically shift to Park when the driver unbuckles their seat belt or leaves their seat while the vehicle is stationary or moving at very low speed. If the driver relies on the Auto-P feature in these situations, the vehicle could keep moving or roll away. Safety Risk: Sudden and unexpected movement of the vehicle could create a risk of injury or a crash. Corrective Actions: Mercedes-Benz will provide owners with a booklet that properly describes the Auto-P function.

• Structure#2019595November 25, 2019

  87 units affected

  Issue: On certain motorhomes, the hangers that secure the propane tank may have been manufactured incorrectly and could fail. As a result, the propane tank could detach and fall under the motorhome while driving. Safety Risk: A propane tank that detaches from the motorhome could create a road hazard for others and could result in a fire or explosion. Corrective Actions: The company will notify owners by mail and instruct you to take your motorhome to a dealer to install an improved support bracket on each side of the propane tank. You are advised to not fill the propane tank beyond 50% until the repairs are completed.

Canadian data updated August 24, 2026

• POWER TRAIN:AUTOMATIC TRANSMISSION:INTERNAL:PARK PAWL#23V081000February 16, 2023

  Jayco, Inc. (Jayco) is recalling certain 2019-2023 Entegra Launch, Launch LE, Qwest, Jayco Melbourne, Melbourne Prestige, Terrain, and Terrain LE motorhomes. The guide bushing on the parking pawl may fatigue, which can cause the parking pawl not to engage and result in a vehicle rollaway.

  Risk: Vehicle rollaway increases the risk of a crash.

  Remedy: Dealers will update the software of the electronic stability, transmission control, direct select module, and electronic ignition switch control units, free of charge. Owner notification letters were mailed March 8, 2023. Owners may contact Jayco customer service at 1-800-283-8267. Jayco's number for this recall is MB 22V-796.

• STRUCTURE:FRAME AND MEMBERS:UNDERBODY SHIELDS#20V388000July 2, 2020

  Jayco, Inc. (Jayco) is recalling certain 2019-2021 Entegra Qwest and Jayco Melbourne and Melbourne Prestige motorhomes built on Mercedes-Benz Sprinter chassis. The rear part of the fender liner on the front axle may contact and chafe the brake hose, possibly resulting in a loss of brake fluid.

  Risk: Loss of brake fluid can extend the distance needed to stop the vehicle, increasing the risk of a crash.

  Remedy: Jayco will notify owners, and Mercedes Sprinter dealers will inspect and replace the brake hoses, and the fender liners will be modified, free of charge. The recall began July 14, 2020. Owners may contact Jayco customer service at 1-800-517-9137.

• EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL#20V327000June 5, 2020

  Jayco, Inc. (Jayco) is recalling certain 2019-2020 Entegra Qwest and 2019-2021 Jayco Melbourne and Melbourne Prestige Class C motorhomes built on Mercedes-Benz Sprinter chassis. The Operator's Manual may not contain the correct information about how the automatic parking function ("Auto-P") operates.

  Risk: If the driver relies on the Auto-P function as described in the Operator's Manual, vehicle rollaway or movement may occur, increasing the risk of a crash.

  Remedy: Jayco will notify owners, and Mercedes-Benz or Freightliner Sprinter dealers will provide the correct description of the Auto-P function for the Operator's Manual, free of charge. This recall began May 19, 2020. Owners may contact Jayco customer service at 1-800-517-9137 or Sprinter service at 1-877-762-8267. The booklet with correct information is also available online, free of charge.

• EQUIPMENT:RECREATIONAL VEHICLE/TRAILER:LPG SYSTEMS:TANK ASSEMBLY#19V845000November 25, 2019

  Jayco, Inc. (Jayco) is recalling certain 2018-2020 Melbourne Prestige motorhomes. The liquid propane (LP) tank hangers may be the wrong size and have insufficient welding, allowing the LP tank to dislodge.

  Risk: If the LP tank dislodges while the motorhome is in transit, it can increase the risk of a crash with the ignition of the propane.

  Remedy: Jayco has notified owners, and dealers will install a support bracket on each side of the propane tank, free of charge. The recall began December 9, 2019. Owners may contact Jayco customer service at 1-800-517-9137. Jayco's number for this recall is 9903501.