RECALLS — GLAVAL BUS ENTOURAGE
Glaval BUS Entourage recalls
Glaval BUS Entourage model years 2012–2019 covered by at least one recall campaign. Pick a year to see the Canadian and U.S. campaigns side by side.
Choose a model year
U.S. NHTSA campaigns are listed on each year page, where they are queried live by model year. The Canadian list below covers every year together.
Transport Canada recalls
02- Structure#2019585
13 units affected
Issue: On certain buses, the outer handle for the roof hatch (emergency exit) could break. If this happens, it would be difficult to open the roof hatch from outside the bus. Safety Risk: An emergency exit that is difficult to open could increase the risk of injury in an emergency. Corrective Actions: The company will notify owners by mail and instruct them to take their vehicle to an authorized service facility to replace the roof hatch outer handle.
- Accessories#2018513
45 units affected
On certain buses equipped with a Ricon S-Series or K-Series titanium wheelchair lift, the lift positioning input cam may fail. If this happens and the operator continues to press the "up" button, the platform could travel past the vehicle floor height, potentially causing a lift occupant to be tipped inwards toward the vehicle, which could increase the risk of injury. Correction: a Ricon authorized dealer will perform the repairs.
Canadian data updated August 24, 2026
Does this recall apply to my vehicle?
Matched by make, model, and model year. Many recalls affect only specific VIN ranges — confirm with your dealer using your full VIN.
What to do
Recall repairs are free at a franchised dealer in both countries. To confirm a recall applies to your specific vehicle, contact your manufacturer or dealer with your full VIN, or use the official channel:
- NHTSA recall lookup (search by VIN) — U.S. National Highway Traffic Safety Administration
- Defects and recalls database — Transport Canada